Effective Date: 16 June 2023
These Terms of Service (“Terms”) govern your use of services provided by OpusVL Dental, a dental clinic and company operating in Türkiye, and your access to and use of this website. By accessing or using services of OpusVL Dental, you agree to be bound by these Terms. If you do not agree, you should not access or use our services.
OpusVL Dental, we, us, our: The dental clinic and company, legally registered under Turkish law, operating and providing dental and related health services, including its website.
You, your, patient: Any individual who uses or requests to use OpusVL Dental’s services, including treatments, consultations, or other clinical / non‑clinical services.
Website: The website owned or operated by OpusVL Dental (including any subdomains), through which information, booking, contact, or other services are made available.
Services: All services offered by OpusVL Dental, including but not limited to dental examinations, diagnosis, treatments, surgical procedures, follow‑ups, consultations, and any non‑clinical services (e.g. payment processing, booking).
Agreement: The contract formed between you and OpusVL Dental when you accept these Terms and/or book/use any of our Services.
These Terms apply to all Services provided by OpusVL Dental to you, whether you access us via the Website, by phone, in person, or by other means.
These Terms also govern your use of the Website: browsing, accessing content, using online booking or contact forms, etc.
OpusVL Dental commits to provide dental treatment and related services in accordance with applicable professional standards, hygiene, licensing and regulation requirements in Türkiye.
We shall use qualified dental practitioners, staff, and where applicable, partner clinics or professionals, to deliver the services.
Consultation & Diagnosis
Prior to any treatment, you will receive a consultation or diagnosis where needed. Treatment plans, risks, benefits, alternatives will be explained.
Booking / Scheduling
You may book appointments or treatments via our Website, by phone, or in person. Booking is subject to acceptance by OpusVL Dental.
We may require pre‑payment or deposit (see section on Payments) for certain treatments to secure scheduling.
Obligations of Patient
You must provide accurate personal, medical, and dental history information, including any allergies, pre‑existing conditions, medications, or other relevant health information, both at the time of booking and throughout treatment.
You must follow pre‑treatment and post‑treatment instructions given by our staff (e.g., care of treated area, hygiene, follow‑ups).
You must attend scheduled appointments punctually; failure to do so may result in rescheduling or additional charges.
Pricing and Fees
Treatment fees, consultation charges, materials, laboratory work, surgical procedures and any ancillary services (e.g. X‑rays, anesthesia) will be communicated upfront where possible.
Prices may vary depending on complexity, materials, special requirements, or individual patient conditions.
Deposits / Pre‑payments
For certain treatments, especially those involving surgery, imported materials, or high cost, we may require a deposit or pre‑payment to secure materials or schedule. The amount will be specified when booking.
Payment Methods
We accept payment via methods specified by us (e.g. credit/debit card, bank transfer, cash).
Payment must be made as agreed in the treatment plan, generally before or at time of service, unless other arrangements are made in writing.
Refunds / Cancellations
If you cancel or reschedule, you may be entitled to a refund of deposit or pre‑payment, less reasonable administrative or material costs, depending on how far in advance you notify us.
If cancellation is close to scheduled treatment that involves perishable or specially ordered materials, or surgical preparations, we may retain more of the deposit.
Any refunds will be processed within a reasonable time after cancellation, in the same currency as payment, less any direct costs incurred by OpusVL Dental.
To deliver services with due care, skill, and in compliance with relevant medical, dental, health, and sanitary regulations in Türkiye.
To maintain confidentiality of your medical and personal information, in accordance with applicable data protection laws (including KVKK – the Turkish Personal Data Protection Law).
To provide after‑care, follow‑ups, and guidance as necessary.
To inform you of any material changes to treatment plan, cost, risks, or materials.
To allow you access to your medical records (where required by law), and respond to questions or complaints in a timely manner.
While OpusVL Dental aims for successful outcomes, medical and dental treatments carry inherent risks. We do not guarantee specific results.
We shall not be liable for any harm, damage, loss, or costs arising from:
(a) failure to follow our instructions;
(b) misrepresentation or omission of medical history by you;
(c) unforeseeable complications or reactions beyond standard care;
(d) delays or issues outside our control (e.g. supply chain delays for materials, travel issues, force majeure).
Our liability for negligence, if any, shall be limited to the remedies required under Turkish law, and shall not in any case exceed the fees paid by you for the specific treatment giving rise to the claim.
We collect, process, store, and use your personal data (including health and medical data) in accordance with applicable laws in Türkiye, including the KVKK.
Data collected may include name, contact details, medical history, treatment records, images (X‑rays, photos), billing.
We will not share your personal data with third parties except:
(a) with your consent;
(b) where necessary for treatment, laboratory processing or referrals;
(c) where required by law or regulatory authorities;
(d) for billing / insurance purposes if applicable.
We maintain appropriate technical and organizational security measures to protect your personal and medical data.
All material on our Website (texts, images, logos, design, trademarks) is owned or licensed by OpusVL Dental. You may view and print content for your personal, non‑commercial use, provided you do not remove any proprietary notices.
Use of any content for commercial purposes, reproduction, or modifying the content without our prior written permission is prohibited.
You agree to use the Website lawfully, not to impersonate others, not to upload harmful content, not to interfere with the operation of the Website, nor attempt to hack or disrupt systems.
We do not guarantee that content on the Website is error‑free, complete or up to date. We may modify content at any time without notice.
OpusVL Dental may amend or update these Terms from time to time. The version effective as of 16 June 2023 shall apply from that date until we publish new Terms.
When Terms are updated, we will publish the updated version on our Website and notify as appropriate (e.g. for booked treatments). Continued use of the services after changes is deemed acceptance of updated Terms.
These Terms are governed by and construed in accordance with the laws of the Republic of Türkiye.
Any dispute arising out of or in connection with these Terms or with the Services shall be resolved by the competent courts in the city where OpusVL Dental has its registered office.
If required by law, alternative dispute resolution (mediation, arbitration) may be used, but only if you and we both agree.
You have the rights granted under Turkish law, including the Consumer Protection Law (Law No. 6502), the Turkish Civil Code, relevant healthcare regulations, and other applicable laws.
Any terms in this agreement that conflict with mandatory consumer protection regulations are void to the extent of conflict.
Information about pricing, treatment risks and alternatives must be presented clearly and comprehensibly.
OpusVL Dental is not liable for failure or delay in performance of obligations under these Terms if this failure or delay is due to events beyond our reasonable control, including natural disasters, pandemics, strikes, supplier delays, governmental actions, power failures, or similar unforeseeable events.
If any provision of these Terms is held invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be severed or modified to the minimum extent necessary, and the remaining Terms shall continue in full force and effect.
Communications (including notices under these Terms) may be given to you via the contact information you provide (email address, postal address, phone number).
Operational notices (e.g., service changes) may be posted on our Website or displayed at our offices.
These Terms, together with any treatment plan, quotation, booking confirmation or related documents (if any), constitute the entire agreement between you and OpusVL Dental, with respect to the Services and supersede all prior discussions, negotiations, or agreements, whether written or oral.
If you have any questions about these Terms, or wish to obtain further clarification, please contact:
OpusVL DentalPhone.: +90 2164253340
Email: support@opusvl.net
Visit Us
Ahmediye Mah., Halk Cd. No:39
Istanbul 34672 TR
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